Refund policy

Here’s a clean, professional, and tidy version of your Refund, Return & Warranty Policy, while keeping all the important points:

Refund & Return Policy

We offer a 30-Day Money-Back Guarantee if the product doesn’t meet your expectations — including change of mind or incorrect orders.

To Qualify for a Return:

  • Proof of purchase (invoice/receipt) is required.

  • Notify us within 30 days of receiving the item and return it within 7 days of notification.

  • Items must be returned in original, re-saleable condition with packaging intact and securely packed to avoid damage.

Return Procedure:

All returns must be pre-approved before shipping.

Email sales@panelhouse.com.au with:

  • Your invoice number

  • Contact number

  • Reason for return

  • Photos/videos if the item is damaged or faulty

Await authorisation before sending the item back.

Return Shipping Responsibility:

Customers are responsible for return shipping costs for:

  • Change of mind

  • Cancelled orders after dispatch

  • Incorrectly ordered items

Shipping costs are non-refundable in these cases.
A 15% restocking fee applies for change of mind or incorrect purchases to cover postage, dispatch, and restocking.

Returns can also be made in-store under the same conditions, with proof of purchase.

Refunds:

Once your return is inspected, we’ll notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 3 business days.

Warranty Policy

At Panel House, we’re committed to quality. All purchases are covered by Australian Consumer Law (ACL), ensuring your right to a repair, replacement, or refund if a product is defective or not of acceptable quality.

Warranty Coverage:

We offer a 12-month limited warranty on all products (unless stated otherwise), covering:

  • Defects in manufacturing or craftsmanship

  • Functional failures as per product specs

Not Covered:

  • Normal wear & tear

  • Surface coating damage from chemicals or petroleum-based cleaners

  • Lens damage from chemical exposure

  • Misuse, neglect, alterations, or accidental damage

  • Environmental damage (e.g. corrosion, high salinity)

Known Harmful Chemicals:

Avoid exposing products to:

  • Acetic Acid

  • Acetone

  • Ammonium Carbonate

  • Ammonium Chloride

  • Benzene

  • Calcium Hypochlorite

  • Chloroform

  • Ethyl Acetate

  • Formaldehyde

  • Hydrofluoric Acid

  • Petroleum Oils

  • Toluene

  • Turpentine

  • Zinc Chloride

Products like Rain-X, Armor All, and abrasive cleaners can cause damage not covered by warranty.

Making a Warranty Claim:

  1. Contact us via returns@panelhouse.com.au or 07 3808 0555 with proof of purchase and a description of the issue.

  2. Provide photos/videos or return the product if requested.

  3. We’ll assess the claim and advise on the next steps.

Warranty Remedies:

If approved, we’ll either:

  • Repair the product

  • Replace it with an equivalent or similar product

Warranty Period:

  • 12 months from the date of purchase (unless specified otherwise).

  • Warranty is valid for the original purchaser only and is non-transferable.

Contact Us:

📞 07 3808 0555
📧 returns@panelhouse.com.au
🌐 www.panelhouse.com.au

We’re here to help and resolve any warranty claims quickly and efficiently.