Frequently Asked Questions
TERMS AND CONDITIONS
Can I change or cancel my order?
Yes, you can change or cancel your order, however, as all orders are typically dispatched within 24 hours after payment, you will need to call before we ship your order. Please note that while we monitor emails, we cannot always attend immediately to emails. We cannot cancel orders once the Product has been dispatched.
My package is overdue / late, what can I do?
Check the tracking, and make sure, there isn't some delay due to customs or natural weather patterns.
Check we have the correct delivery address for your order and your contact details are up to date by logging into your account.
Check to see if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local post office.
Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage or porch.
If none of the above work, please get in touch making a note of your order number and we will start investigating immediately.
Is pick-up available?
Yes of course! We operate our shop/warehouse based in Slacks Creek, Brisbane. You are welcome to drop in and browse, purchase or pick-up your parts. Additionally, you can pay on pick-up by cash, debit or credit card.
Returns and Exchanges
I have ordered the incorrect item, what should I do?
Items returned that are not warranty, incorrectly sent or damaged in post will be charged a 15% restocking fee for free post items. The buyer will be liable for any freight charges to return the item.
What if I have changed my mind?
Our policy for incorrect choices or change of mind purchases is 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange for incorrect choices or change of mind.
We do not pay for return postage services for incorrect choices or change of mind purchases.
Goods must be in complete original packaging when returned to us.
Goods must come with a proof of purchase.
What kinds of parts do you sell?
Panel House specialises in quality aftermarket and genuine crash repair parts / replacement parts.
Crash Repair Parts include:
Auto body parts - guards, guard liners, bonnets, front and rear bumpers, front and rear bar reinforcements, doors, tail gates & radiator supports.
Lights - head lamps, tail lamps, blinkers, guard repeater lights & fog lights.
Cooling - condensers, radiators, radiator fan assembly, washer bottles & overflow bottles
Handles, electric and manual window regulators, door mirrors and much more…
Due to the high demand of Japanese Import Parts; Panel House import second-hand auto parts including half cuts, gearboxes, intercoolers, panels, lights, coil overs, rims, racing accessories (bucket seats, steering wheels, spoilers & stud conversions).
What are aftermarket parts?
The term ‘aftermarket part’ means a new automotive part that can be supplied as an alternative to a genuine part. Aftermarket parts are developed to meet quality and certification standards for fit, component materials, and corrosion resists. Panel House encompasses aftermarket parts for replacement, collision, appearance, and performance for commercial and public use.
Can't find a part you’re looking for?
We have over 15,000 items in stock because simply, that’s all we can fit!
The website is continuously being updated with new items, nevertheless and all items are listed online. By contacting us by phone or email, one of our sales team will assist you in finding exactly what you are looking for.
How do I know what is Left Hand (LH) vs. Right Hand (RH)?
All vehicles sold new in Australia are right hand drive.
The side is determined as if you are sitting in the vehicle.
Right Hand (RH) = Drivers Side.
Left Hand (LH) = Passenger Side.
What information should I know before ordering my parts?
Before attempting to find a part make sure you have the following details of your car.
• Production Date (month and year)
• and such relevant information as Body Style. Motor Type. Manual or Auto Transmission etc.