Please see updates here on shipping due to COVID-19 here
All orders received by 5pm AEST will be dispatched the following business day. In most cases, orders placed before 11am will be sent same day ; however can't be guaranteed. If an order is placed on the weekend or public holiday, please note dispatch will usually be the next working day. Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with. You will be able to track your items here. Please allow 5 hours for tracking to begin.
The usual delivery time once your order has been dispatched is 2-5 days to most metropolitan areas but can take up to 14 days for some regional areas. In a situation where no one is available at the provided address to sign and take delivery of your ordered goods, both postal and courier services will leave a notification card advising you of their attempt to your parcel and request you contact the drop depot where your parcel will be held. Panel House recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.
Reasons For Order Delays
- Entry of an incorrect or incomplete address during checkout.
- Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
- In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
IMPORTANT: We do everything we can to meet the delivery times specified. However, occasionally, delivery times may be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
IMPORTANT: All items that are delivered using post or courier are quoted excluding insurance which covers your purchase for the risk of loss and/or damage during transit. If you wish to be covered please contact one of our friendly staff prior to completeing your purchase. Insurance must be purchased before despatch of purchase.
IMPORTANT: Please only enter valid and complete street addresses failure to do so may result in delays in delivery or packages going missing. Panel House will not accept any liability for lost freight if an invalid street address is used.
Parts sent using the Australia Post and Star Track have weight and measurement restrictions, which prevent our bulkier items from being sent using this service.
Once your order has left our warehouse, it is in the hands of Australia Post. Any delays caused by the Shipping company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the Shipping companies, and may vary depending on locations.
Subject to the Panel House returns policy, Panel House will take care to appropriately pack all orders, but will not be liable or responsible for any damage once the parcel has left Panel House.
Parts delivered using a courier service will be sent from door-to-door using either TNT Road Courier, Star Track Road Courier or a local based courier like Fast Rider or Courier Man and details will be emailed to you for this process. Couriers can’t delivery to PO Boxes so we require residential or business address and contact phone number.
Where tracking numbers are available, and you have provided us with your email address, a confirmation email will be sent to you at time of dispatch.
Star Track - here
TNT - here
You are more than welcome to pick-up your parts, drop in for a browse, or purchase in-store. Our shop and warehouse is located in Slacks Creek, Brisbane. See map. We are open Monday to Friday 8:00am – 4:00pm and Saturday 8:00am – 12:30pm. You can also pay at time of pick-up by cash, debit and credit card.