PANEL HOUSE IS COMMITTED TO STAYING POSITIVE & PROACTIVE THROUGHOUT COVID-19

Whilst we continually strive to provide customer experience beyond expectations our team's and our customer's safety is and always will be our #1 priority! Rest assured, we're following the necessary precautions and our approach is to be proactive, preventative and on the front foot. 

Online Store & Shipping:

Our online store is still completely operational, our warehouse crew are maintaining their next level ninja speed shipping standards and are ensuring we maintain fast delivery of every order!

Customer Service:

Our store is busy during this time, however our customer enquiries, emails, phone calls and order to the very best of their ability as per usual!

Our South Brisbane Showroom: 

As of the 28/03/20 we have temporarily changed our trading hours until further notice. 

Monday | Friday 8am - 4pm & Weekends | Closed

Shipping and Delivery:

Same day Dispatch deadline have changed temporarily to 12pm Brisbane time. Orders after this time will be sent next business day.

Australia Post and StarTrack: 

From 1 April 2020 - With many people moving to online shopping as they work from home, self-isolate or sensibly avoid confined public spaces to protect themselves, we are seeing and uplift in parcels that is resulting in some delays in our network.

From 16 March 2020 - Signatures no longer required. To minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection.

Australia Post Track your parcel - click here

StarTrack Track your parcel - click here

TNT:

Please allow an extra 1 business day dor all of deliveries. 

For the safety and well-being of our couriers and customers, signature guidelines are temporarily adjusted for all deliveries. This means that your recipients will not be asked to sign for most deliveries, until further notice.

TNT Track you parcel - click here

We will keep you posted with updates on the operations here and if you have any questions or concerns please contact us!


Leave a comment

Comments have to be approved before showing up